The Nbiz GO-AIM-HIGH methodology was developed to provide the continuous success for every clientle’s project. It represents the Nbiz Team Consultants activities during the involvement from the initial phase until the last phase to conclude the project successfully.

The acronyms on the GO-AIM-HIGH methodology are already tested, applied and proven methods by the Nbiz Team Consultants during the implementation of the project. These are the activities performed which represents the corresponding phases related during the project implementation.

We are delighted to provide you the detailed explaination of our GO-AIM-HIGH Methodology on the below illustration.

Nbiz Infosol Certification is in co-ordination with many leading certification body which are internationally recognized to help our client on achieving any relevant ISO Standards.

The phases on the above diagram explains only the commonly used processes/activities in order to provide a clear summary explanation/objective during the certification process. 

Nbiz Consultants Team will facilitate mostly on gathering the requirements, coordinating on the schedule, as well as submitting the requirements to the certification body. 

Nbiz Infosol will not have any control/influence on the schedule/decision by any Certification Body.

Kindly note that there are extra phases involved on each relevant standards that the Certification Body Representative may add and apply whenever necessary. 

   1. Phase I - Application and Scoping on the required certification.

The general information required by the Certification Body Representative for the application and scoping are as follows:

•  Initial System Study on the relevant field of certification applied and interested for, involved activities of the organization, no. of employees and the details on the available technical resources, any related subsidiary/entities.
• Any related information within the organization that will effect on the requirements to fulfill the conformity related processes, consultations on the management system, and requirements on seeking the certifications.

   2. Phase II - Audit Planning 

• Identification of Audit Criteria, scope and objectives. 
• Audit Schedule preparation
• Co-ordination with clients regarding audit details and logistics.
• Preparation of checklists, audit formats, etc.

  3. Phase III – Stage 1 - Certification Audit

      The Certification Body Auditors will perform the following:

• Certification Body Representative will gather detail for the company’s background/information and reviewing the existing documents to understand and evaluate the company’s set objectives, policies and procedures.
• Assessing the processes in place and comparing on the set objectives is being facilitated by our consultants in order to know if it is aligned within the organizations objectives.

    Phase III - Stage II – Audit (On-site)

• Opening Meeting
• Audit execution and identification of non-conformities
• Closing Meeting
• Follow-up Audit
• Audit Closure

  4. Phase IV - Certification approval process is to validate the organizations system compliance and implementation. The certification can be a useful tool to boost the company’s credibility. This will also demonstrate that the products and services are being met along with the customers’ expectations. On every organization the certification is a legal or contractual requirement. 

  5. Phase V - Surveillance Audit - are being performed after a year of the certification. The purpose of the surveillance audit is to check if the standards are being implemented and maintained.

  6. Phase VI – Re-scoping/Change of Scope – this is to continuously evaluate the continual fulfillment and improvement of all the required and relevant documents within the management system standard. In case there are changes to be implement on the new services/processes/products or regulatory authority’s requirements, changes required from the Top Management the Phase III – Certification Audit shall be applicable. 

  7. Phase VII – Certificate Renewal – the re-certification renewal demonstrates that the organization is continuously striving for improvement into the implemented Management System in order to achieve and meet the client’s satisfaction and regulatory authority’s requirements/expectations.

• Nbiz Infosol can assist your organization to acquire any relevant ISO certifications which is well-known internationally. It will generate additional business opportunities, exhibit the organizations compliance and commitment to the best-practices in any industries in order to be more competitive in today’s market.
• ISO 10002 certification service is handled by Nbiz in a very efficient manner in UAE and GCC.
• Nbiz Infosol consists of professionals which are high level and practically experienced and very senior Project Directors along with our well-experienced and knowledgeable Senior Consultants.
• Nbiz Infosol location advantage within the Emirates on the following: Abu Dhabi, Dubai, Al Ain, Sharjah, Ajman, Ras Al Khaimah and Fujairah (We have successfully completed many and different projects locally and also internationally).
• Nbiz Infosol strongly promotes and implements the facilitations on the relevant Management System not only for the sake of certification but to really make a difference in the processes and procedures that will be implemented throughout any organization.
• Nbiz Infosol consist of some project members which are also EFQM International Assessors this can add value to the assignment as Abu Dhabi government is highly recommending Organizational Excellence program across Abu Dhabi Emirate (and UAE).
• Nbiz Infosol prices are very competitive in the market without compromising our quality of service which in return provides our company’s commitment and to maintain repeated orders from our clients.
• Nbiz Infosol is driven by professional Senior Consultants with good cross functional knowledge of the other standards such as ISO 14000, OHSAS 18000 which will also add value to the project.
• Nbiz Infosol can be a good channel to assist the standardization within the organization. It will help to promote worldwide trading, encouraging rationalization, maintaining quality assurance and environmental protection, as well as improving the security and communication at all levels within the organization.
• Nbiz Consultants Team will work collaboratively and will be able to support the organization within the entire certification process.
• Nbiz Consultants Team are fully experienced and exposed in the consultation, implementation, facilitation and trainings of ISO 10002 Customer Satisfaction – Complaint Management System.
• Nbiz Consultants Team have the most extensive invaluable hand-on experience of working under various roles and capacities in the Customer Satisfaction and Complaints Management industry. 
• Nbiz Consultants Team drives the standardization within the organization to promote rationalization, maintaining quality assurance and environmental protection, as well as improving the customer management and satisfaction all levels within the organization.
• Nbiz Consultants Team will be closely monitoring and continually improving the organizations complaints handling process, the integration of the ISO 10002 with the ISO 9001 can improve the overall efficiency.