ISO 20000:2018 Internal Auditor
Our Ration for the course : 4.7 Start Based on 56 users
OVERVIEW OF RESOLUTION, CONTROL AND RELEASE PROCESSES
OVERVIEW OF SERVICE DELIVERY PROCESSES
OVERVIEW OF THE ISO20000 SERVICE MANAGEMENT STANDARD
RECAP ON IT SERVICE MANAGEMENT AND ITIL, ISO 20000 STANDARD AND CERTIFICATION PROCESS
CERTIFICATION PROCESS
ELIGIBILITY AND SCOPING GUIDELINES
OVERVIEW ON ISO/ IEC 20000 STANDARD REQUIREMENTS
OVERVIEW OF RELATIONSHIP PROCESSES
DOCUMENTATION
| Name of Course | Scheduled Dates | Vanue | Registration Link |
|---|---|---|---|
| Certified ISO 20000 Internal Auditor | To be determined | Riyadh, Saudi Arabia | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Doha, Qatar | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Muscat, Oman | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Beirut, Lebanon | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Kuwait City, Kuwait | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Baghdad, Iraq | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Jeddah, Suadi Arabia | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Tehran, Iran | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Abu Dhabi, UAE | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Cairo, Egypt | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Manama, Bahrain | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Chennai, India | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Dubai, UAE | Registration Now |
| Certified ISO 20000 Internal Auditor | To be determined | Abu Dhabi, UAE | Registration Now |
This course is a classroom training relevant for professionals who play a role in auditing the ISO/IEC 20000:2018 standard. This course is designed for IT professionals and certified auditors who would like to earn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard. At the end of the 2-day classroom training, the ITSMF International certification examination, which is a multiple-choice exam, can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit. The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000:2018 standard. The exam consists of a closed-book, 25-question, multiple-choice, paper-based test. To pass, candidates must answer 18 or more questions correctly.
This is also a good kick-off to those who want to pursue ISO 20000:2018 Lead Auditor, ISO related, Information Technology Infrastructure Library courses for IT professionals.
At the end of the course, you will be able to:
- Identify the objectives and major content of IT Service Management processes within the scope of ISO/ IEC 20000:2018.
- Identify the core processes of the ISO/IEC 20000:2018 standard.
- Describe the key activities and requirements of each process involved.
- Identify the requirements of the overall Service Management system and plan.
RECAP ON IT SERVICE MANAGEMENT AND ITIL, ISO 20000 STANDARD AND CERTIFICATION PROCESS
- Introduction and background
- Use and application of the standard (Part 1 and Part 2)
- Role of tool sets
- Assessments and audits
- The certification scheme
- Eligibility and scoping
OVERVIEW OF THE ISO 20000 SERVICE MANAGEMENT STANDARD
- Coordination and integration processes
- Requirements for a Management System
- Planning and Implementing Service Management
- Planning and Implementing new and changed Services
OVERVIEW OF SERVICE DELIVERY PROCESSES
- Service Level Management
- Capacity Management
- Service Continuity and
- Availability Management
- Budgeting and Accounting for IT Services
- Service Reporting
- Information Security Management
OVERVIEW OF RESOLUTION, CONTROL AND RELEASE PROCESSES
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
OVERVIEW OF RELATIONSHIP PROCESSES
- Business Relationship Management
- Supplier Management
DOCUMENTATION
- Delegates are provided with an in-course hand-out
The paper based-examination will be administered by Nbiz Infosol during the last day of the training. Delegates successfully completed the Internal Auditor course and passed the examination will be awarded with the certificate.
-
IT Auditors
-
IT Heads
-
IT Personel
-
IT Security Engineers
To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages.
The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: https://nbizinfosol.twtests.co.in/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.
We are providing course materials during training and completion certificate after succesful training.
Yes. you can fill the registration form avaialble in the website or you can directly call us to enroll the course.Our executives will guide you to do further steps.
Based upon the course you are enrolling, we will charge the exam fee . We will give you the details of course fee and exam fee anytime to clear it.
Yes. We are providing the Course completion certificate for all courses we are providing.
Yes. We will provide assistance and support to apply for any exam.
Two types of payment available:
1. Visit our office and pay direct,You are always welcome to Nbizinfosol.
2. We are providing online payment via paypal payment gateway.Based upon your request we will provide the link to access the payment page.
Special Offers
GET OUR BEST DEALS!