Nbiz Infosol has established and implemented an Admission Policy to provide a clear understanding for students on the criteria for admission in the institute. This Admission Policy are communicated to the students by distributing to them an electronic copy of a Student Handbook upon official registration.

Purpose

The purpose of the Admission Policy is to provide a general guideline for students, staff and trainers on the criteria and requirements for admitting a student before official registration for a particular training/course.

Scope

The scope of this policy includes guidelines for admission of students for all training/course services delivered by Nbiz Infosol

Policy

1. A student shall be admitted/registered to a particular course/training if he/she qualities the admission criteria set by Nbiz and/or the training partner.    
2. Our admission criteria shall be but not limited to: With at least High School Diploma (Bachelor Degree in any field is an advantage) With good knowledge on Quality Management System With at least two (2) years of working experience in related field Any other criteria required by the Accreditation.    
3. Admitting a student for the Project Management Professional (PMP) course include: With at least High School Diploma (Bachelor Degree in any field is an advantage)    
With good knowledge on Project Management    
With at least two (2) years of working experience in related field    
4. It is our policy that all students who wish to enroll in the training/course shall fill-up the Admission Form to properly evaluate their qualification. Along with the form, the student shall attach the following documents: asing with a unique admission number Copy of their academic diploma    
Work Experience certificate    
Copy Valid Identification (e.g. Emirates ID, Passport, IMARATI ID, etc)    
5. The student must present authentic documents and must ensure that details entered in the form are accurate and correct, and those shall be subject to validation and verification.    
6. It is the primary responsibility of the Business Development Executive to instruct and guide the student in the admission process, validate and verify the details of their qualification/credentials.    
7. It is our policy the Admission Form shall be reviewed by the Training Coordinator and approved by the Admin Supervisor before proceeding to the process of registration of the student.    
8. The student shall be given a copy of the approved Admission Form and shall present it during registration.

Brief Description

This process describes the Admission Procedure of NBIZ Infosol for students who aspires to be registered on courses/trainings available in NBIZ.

Purpose

The purpose of this procedure is to establish the step by step process of admission of the students in an efficient and cost effective manner

Scope

The scope of this procedure includes all internal and external communication within NBIZ’s Student Admission Process including communication with students.

Procedures

1. Before registration, the student shall present to the Training Coordinator his/her Official Invoice and any valid identification card to confirm his admission for the course.    
2. One confirmed, Training Coordinator shall collect the copy of the student’s CV and a valid identification (e.g. Emirates ID, Passport, IMARATI ID, etc) and validate the admittance of the student on the training.    
3. The Training Coordinator shall maintain all records of student admission forms and attachments.

Nbiz Infosol shall provide necessary support and resources to facilitate students’ registration to the training/course they are qualified or intend to enroll and eventually facilitate them in acquisition of appropriate knowledge, skills and attitude during their attendance of the training/course.    
This Registration Policy is communicated to students by providing them an electronic copy of the Student Handbook upon their official registration.

Purpose

The purpose of this Policy is provide guidance to students and staff on the systematic approach to register students course/training.

Scope

The scope of this policy includes guidelines for registration of students for all training/course services delivered by Nbiz Infosol.

Policy

1. The Training Coordinator shall ensure the student’s course requirements are properly identified; that the student is given appropriate guidance about the course he/she is planning to take; and queries and clarifications are answered before official the registration process is continued.    
2. It is a policy of Nbiz Infosol to ensure that a student is qualified for the course/training he/she intends to enroll. No registration shall take place unless Admission Process has been undertaken and the Admission Form has been approved by Admin coordinator of the institute.    
3. To proceed with the registration process, the student shall fill-up the Student Registration Form. The student shall ensure that all details entered in the form are true and correct.    
4. Students should take note that the Student Registration Form contains information on health details). The information is not intended for medical treatment but for Nbiz Infosol’s reference only.    
5. The student shall submit along with the Student Registration Form the approved Admission Form, colored photocopy of his/her identification card and qualification documents. Identification cards acceptable includes: Passport Emirates ID Labor Card UAE Driver’s License Emarati I.D. (for local nationals)    
6. Upon registration, the student shall pay at least 50% of the total amount of the training/course or the agreed amount between both parties. The remaining fees of the training/course shall be paid as follows: For short term courses (maximum of 5 days session): Remaining amount shall be paid in full a week before the start of the training/course. For long term courses (above 6 days session): Remaining amount shall be divided as agreed between both parties, provided that the full amount shall be paid before the last day of the curse/training or before registration of the accredited course.    
7. The student shall sign a Promissory Note for payment if applicable. A special payment schedule might be granted to students on case to case basis, provided that the student signs the Promissory Note.    
8. No official registration shall be made to a student unless the agreed down payment is paid.    
9. An official invoice shall be issued by the Cashier for each payment made by the student.    
10. To fully complete the registration process, the students shall sign the Training Terms and Conditions attached to the Course Booking and Delegate Details Form. The Training Coordinator shall ensure that the student fully understood the terms and conditions which includes refund policy.    
11. Upon completing the registration process, the student shall be provided with the copy of the Training/Course Schedule.    
12. The Training Coordinator shall submit all records of student’s registration to the Admin. Supervisor.    
13. The Admin. Supervisor shall enter the student’s name in the Students’ Register.

Brief Description

This process describes the Student Registration Procedure of NBIZ Infosol for students who aspires to be registered on courses/trainings available in NBIZ.

Purpose

The purpose of this procedure is to establish the step by step process of registration of the students in an efficient and cost effective manner.

Scope

The scope of this procedure includes all internal and external communication within NBIZ’s Student Registration Process including communication with students.

Procedure

1. The Training Coordinator shall facilitate the registration of a potential candidate.    
2. The Training Coordinator shall facilitate the registration of a potential candidate.    
3. The Training Coordinator shall ensure the student’s course requirements are properly identified; that the student is given appropriate guidance about the course he/she is planning to take; and queries and clarifications are answered before official the registration process is continued.    
4. Please refer the below link and see your course details https://nbizinfosol.twtests.co.in/course-catalog    
5.Once confirmed,the student/student shall undergo Training/Course Orientation before the formal training/course begins. The orientation shall include but not limited to the following: -Brief Introduction of Nbiz Infosol -Training/Course Schedule -Training/Course Provider/Accreditation -Terms and Conditions/Joining Instructions -Complaints Handling Procedure -General Health and Safety Instructions/Policies/Procedures Facilities and Amenities    
6.The student/s shall read and sign/s the Student Handbook to indicate his/her agreement to the training/course terms and conditions.    
7.Student/s are expected to comply with all policies, guidelines and procedures of Nbiz Infosol during the duration of his/her training/course.    
8.Once course/training to be enrolled is finalized, the student shall fill-up Student Details Form. The student shall ensure that all details entered in the form are true and correct.    
9.The student shall pay at least 50% of the total amount of the training/course upon submitting the Student Details Form. The full payment shall be paid a before the training/course ends or before the date of registration of the examination (for selected course e.g. ISO 9001). A special payment schedule might be granted to students on case to case basis, provided that the student produces written agreement to Nbiz Infosol. An official invoice shall be issued by the Cashier for each payment made by the student.    
10.No official registration shall be made to a student unless the agreed down payment is paid.    
11.Upon completing the registration, students shall be provided with necessary training/course materials such as course books, factsheets, worksheets, etc. whichever is applicable.    
12.The Training Coordinator shall enter the student’s name in the Students’ Register of a particular course.    
13. Students registering for exemplar qualification should also add 100$ extra to register in exemplar portal as per the procedure. If not the exemplar details and verifications will not apply.

It is a policy of Nbiz Infosol that the students registered for a particular course/training shall conform to the payment schedule set by the Training Coordinator. This Payment Policy is communicated to students by providing them an electronic copy of the Student Handbook upon their official registration.

Purpose

The purpose of this Policy is provide guidance to students and staff on the systematic approach to register students course/training

Scope

The scope of this policy includes guidelines for registration of students for all training/course services delivered by Nbiz Infosol.

Policy

1. Upon registration, the student shall pay at least 50% of the total amount of the training/course or the agreed amount between both parties. The remaining fees of the training/course shall be paid as follows:    
2. For short term courses (maximum of 5 days session): Remaining amount shall be paid in full a week before the start of the training/course.    
3. For long term courses (above 6 days session): Remaining amount shall be divided as agreed between both parties, provided that the full amount shall be paid before the last day of the curse/training or before registration of the accredited course.    
4. The student shall sign a Promissory Note for payment if applicable. A special payment schedule might be granted to students on case to case basis, provided that the student signs the Promissory Note.    
5. No official registration shall be made to a student unless the agreed down payment is paid.    
6. Failure to adhere with the payment schedule agreed may result into disqualification of the student for the registration of exam.

Brief Description

This process describes the Payment Procedure of NBIZ Infosol for students registered on courses/trainings available in NBIZ. Purpose The purpose of this procedure is to establish the step by step process of payment collection from the students in an efficient and cost effective manner.

Scope

The scope of this procedure includes all internal and external communication within NBIZ’s Payment Process including communication with students.

Procedure

1. The student shall pay at least 50% of the total amount of the training/course upon submitting the Student Details Form. The full payment shall be paid a before the training/course ends or before the date of registration of the examination (for selected course e.g. ISO 9001). A special payment schedule might be granted to students on case to case basis, provided that the student produces written agreement to Nbiz Infosol. An official invoice shall be issued by the Cashier for each payment made by the student.    
2. No official registration shall be made to a student unless the agreed down payment is paid.    
3. For short term courses (maximum of 5 days session): Remaining amount shall be paid in full a week before the start of the training/course.    
4. A special payment schedule might be granted to students on case to case basis, provided that the student signs the Promissory Note.    
5. Failure to adhere with the payment schedule agreed may result into disqualification of the student for the registration of exam.

It is a Policy of Nbiz Infosol that students registered for a particular course/training shall attend classes as a compulsory requirement. Our institute believe that students’ attendance and participation to all course/training activities are vital to facilitate learning acquisition. This policy shall be communicated to the students by issuing via electronic copy the Student Handbook.

Purpose

The purpose of this policy is to provide students guidelines on attendance of trainings/course; and to assist the Trainer and Training Coordinator in monitoring the students during the duration of the training/course.

Scope

The scope of this policy includes all trainings/courses offered by Nbiz Infosol and is applicable to all types of registered students attending classes.

Policy

1. The required total number of sessions for our trainings/courses are as follows: Short term courses (e,g. ISO 9001 Lead Auditor, PMP) – 5 days The number of sessions may differ as the need arises or according to what is required by the accreditation or our training partners    
2. The Attendance Policy for Short Time Courses includes: -If the student is absent for the first session, the trainer shall inform the Training Coordinator verbally of the absence. -Upon receiving the information, the Training Coordinator shall contact the student via phone call, or if not reachable, via email or other applicable means. -The student’s reasons for his/her absence should be determined, and that, he/she is reminded to attend the next scheduled session. The results of this activity shall be recorded in the Student Monitoring Sheet. -If a student is absent for two (2) consecutive sessions despite verbal warnings and reasons are not valid, the Training Coordinator facilitates the issuance of the Warning Letter to the student. (Acceptable valid reasons for absences are detailed below). -If a student is absent for three (3) of sessions, he/she shall be dropped from the course/training unless reasons are proven to be valid. -If the reason for the student’s absence is valid, then a make-up session shall be arranged for him/her within the next week. -The student is requested to provide proof to validate the reason for his/her absence (e.g. medical certificate, travel ticket, etc). -A student will not be allowed to take the final examination if he/she has missed more than three (3) sessions during the whole duration of the course/training, unless make up classes has been attended as scheduled.    
3. The Attendance Policy for Long Time Courses includes: -If the student is absent for two (2) sessions, the trainer shall inform the Training Coordinator verbally of the absence.    
-Upon receiving the information, the Training Coordinator shall contact the student via phone call, or if not reachable, via email or other applicable means.    
-The student’s reasons for his/her absence should be determined, and that, he/she is reminded to attend the next scheduled session. The results of this activity shall be recorded in the Student Monitoring Sheet.    
-If a student is absent for two (3) consecutive sessions despite verbal warnings and reasons are not valid, the Training Coordinator facilitates the issuance of the First Warning Letter to the student.    
-If a student is absent for five (4) consecutive sessions, he/she shall be issued a Second Warning Letter.    
-If a student is absent for five (5) consecutive sessions, he/she shall be issued dropped from the course/training unless reasons are proven to be valid.    
-If the reason for the student’s absence is valid, then a make-up session shall be arranged for him/her within the next week.    
-The student is requested to provide proof to validate the reason for his/her absence (e.g. medical certificate, travel ticket, etc).    
-A student will not be allowed to take the final examination if he/she has missed more than three (5) sessions during the whole duration of the course/training, unless make up classes has been attended as scheduled.    
4. All results of Attendance Monitoring and other details of the monitoring shall be encoded in the Student’s Monitoring Sheet. Valid Reasons for Absences Valid reasons for absences include: 1.Illness of the student supported by a medical certificate    
2.Death in the family    
3.Illness of immediate family member (e.g. wife, husband, children)    
4.Emergency travel to home country or work related emergency travel    
5.Other reasons found to be valid.

Brief Description

This process describes the Payment Procedure of NBIZ Infosol for students registered on courses/trainings available in NBIZ.

Purpose

The purpose of this procedure is to establish the step by step process of attendance monitoring for students registered in trainings under Nbiz.

Scope

The scope of this procedure includes all internal and external communication within NBIZ’s Attendance Monitoring Process including communication with students.

Procedure

1. The Training Coordinator shall call the students a day before the training to remind them about the next day’s course.    
2. The Training coordinator shall get the confirmation of attendance from each students. In case a student declares his absence on the next day, the Training Coordinator shall ask the student to provide a valid reason for his non-attendance.    
3. The Training Coordinator must inform the General Manager and the Trainer for the reason of the student’s absence.    
4. The Training Coordinator shall monitor the attendance of each students per course and shall us the Student Monitoring Sheet.    
5. In case a student who confirms his/her attendance on the class and failed to do so, the Training Coordinator shall inform the Trainer and contact the student phone call, or if not reachable, via email to get the details of his/her absence and record it accordingly.    
6. In adherence to the policy, the Training Coordinator shall send warning letters to students with 2 consecutive absences and has no valid reasons

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Nbiz Infosol, in all its operations and service is committed to meeting clients’ satisfaction and continual improvement. Thus, we have established, implemented and maintain a Complaints Handling Policy. Our Customer Complaint Satisfaction Procedure incorporates all the policies written below, clear responsibilities, and step by step process in handling complaints including students’ complaints system. This Complaints Policy is communicated to our students through the provision of electronic copy of the Student Handbook upon their registration to the training/course.

Nbiz Infosol, in all its operations and service is committed to meeting clients’ satisfaction and continual improvement. Thus, we have established, implemented and maintain a Complaints Handling Policy. Our Customer Complaint Satisfaction Procedure incorporates all the policies written below, clear responsibilities, and step by step process in handling complaints including students’ complaints system. This Complaints Policy is communicated to our students through the provision of electronic copy of the Student Handbook upon their registration to the training/course. What is a complaint? A complaint is generally negative feedback about services including the training delivery or staff which has not been resolved locally. A complaint may be received by Nbiz Infosol in any form such as verbally or in writing. The complaint needs to be validated communicated to the concerned individuals. Complaints need to be formally documented and acted on. Complaints may be made by any person but are generally made by participants in the trainings/courses or our clients in general Relationship to continuous improvement The complaints handling process will expose weaknesses in the training and assessment system that can flow into the continuous improvement system as opportunities for improvement. This outcome of complaints handling is very positive and should be actively applied by all persons involved. Purpose The purpose of this policy is to provide guidelines for clients/students and staff or any other stakeholder in raising, handling, reporting and recording complaints for the ultimate goal of meeting customer satisfaction and continual improvement. Scope The scope of this policy include all complaints raised by our clients including students for the services we provide. Policy 1. A written record of all complaints is to be kept by Nbiz Infosol including all details of responses and resolutions using the Customer Complaint Form. For training/course related complaints, the Student Complaint Form shall be used. 2. Nbiz Infosol shall maintain a log of all complaints in the Student Complaint Log shall keep minutes or records of all complaints process. 3. All complaints must be evaluated by Nbiz Team concerned for validity before taking actions and shall communicate results to the complaint via call or email, whichever is applicable. 4. Decisions or outcomes of the complaint process shall be discussed by the concerned team and the Top Management and actions shall be implemented immediately to close the complaint. 5. Nbiz Infosol shall ensure that all resources are provided to facilitate the implementation of actions to be implemented. 6. Complaints are to be handled in the strictest of confidence. No Nbiz Infosol representative is to disclose information to any person without the permission of Nbiz Infosol Director. 7. The complainant or person lodging complaint is to be provided with feedback of the outcome, including details of the reasons for the outcome. His/her acceptance of the actions taken must be evident by an acceptance e-mail or by signing for acceptance in the Complaint Form. 8. The handling of a complaint is to commence within 3 working days of the lodgment of the complaint and all reasonable measures are to be taken to finalize the process as soon as practicable, unless decisions needs to be waited from external parties such as accreditation or training partner. 9. Complaints are to be considered on the basis of procedural fairness and lead to opportunities for improvement.

What is a complaint?

A complaint is generally negative feedback about services including the training delivery or staff which has not been resolved locally. A complaint may be received by Nbiz Infosol in any form such as verbally or in writing. The complaint needs to be validated communicated to the concerned individuals. Complaints need to be formally documented and acted on. Complaints may be made by any person but are generally made by participants in the trainings/courses or our clients in general

Relationship to continuous improvement

The complaints handling process will expose weaknesses in the training and assessment system that can flow into the continuous improvement system as opportunities for improvement. This outcome of complaints handling is very positive and should be actively applied by all persons involved.

Purpose

The purpose of this policy is to provide guidelines for clients/students and staff or any other stakeholder in raising, handling, reporting and recording complaints for the ultimate goal of meeting customer satisfaction and continual improvement.

Scope

The scope of this policy include all complaints raised by our clients including students for the services we provide.

Policy

1. A written record of all complaints is to be kept by Nbiz Infosol including all details of responses and resolutions using the Customer Complaint Form. For training/course related complaints, the Student Complaint Form shall be used.    
2. Nbiz Infosol shall maintain a log of all complaints in the Student Complaint Log shall keep minutes or records of all complaints process.    
3. All complaints must be evaluated by Nbiz Team concerned for validity before taking actions and shall communicate results to the complaint via call or email, whichever is applicable.    
4. Decisions or outcomes of the complaint process shall be discussed by the concerned team and the Top Management and actions shall be implemented immediately to close the complaint.    
5. Nbiz Infosol shall ensure that all resources are provided to facilitate the implementation of actions to be implemented.    
6. Complaints are to be handled in the strictest of confidence. No Nbiz Infosol representative is to disclose information to any person without the permission of Nbiz Infosol Director.    
7. The complainant or person lodging complaint is to be provided with feedback of the outcome, including details of the reasons for the outcome. His/her acceptance of the actions taken must be evident by an acceptance e-mail or by signing for acceptance in the Complaint Form.    
8. The handling of a complaint is to commence within 3 working days of the lodgment of the complaint and all reasonable measures are to be taken to finalize the process as soon as practicable, unless decisions needs to be waited from external parties such as accreditation or training partner.    
9. Complaints are to be considered on the basis of procedural fairness and lead to opportunities for improvement.

Brief description

This process describes the approach of Nbiz Infosol in terms of handling complaints.

Purpose

The purpose of this procedure is to create and maintain a method of handling internal complaints received by Nbiz Infosol from its clients/ students.

Scope

This procedure is applicable to all complaints received from clients/ students. This includes all complaints raised by students for the training services we provide.

Procedure

1. Student shall raise his/her complaint by sending an email and by filling up the complaint form attached on the student registration form.    
2. The training coordinator shall collect the complaint form from the complainant student and forward the completed form to the respective BDEs.    
3. All complaints must be evaluated by Nbiz Infosol’ team concerned for validity before taking actions and shall communicate results to the client/ student via call or email, whichever is applicable.    
4. Decisions or outcomes of the complaints process shall be discussed by the concerned team and the Top Management. Actions shall be implemented immediately to address the appeal.    
5. The handling of complaint is to commence within 3 working days of the lodgment of the appeal and all reasonable measures are to be taken to finalize the process as soon as practicable, unless decisions needs to be waited from external parties such as accreditation or training partner.

Nbiz Infosol, in all its operations and service is committed to meeting clients’ satisfaction and continual improvement. Thus, we have established, implemented and maintain an Appeal Handling Policy and Procedure. Our Appeal Handling Procedure incorporates all the policies written below, clear responsibilities, and step by step process in handling complaints from the students. This Appeal Policy is communicated to our students through the provision of electronic copy of the Student Handbook upon their registration to the training/course. Purpose The purpose of this policy is to provide guidelines for clients/students and staff or any other stakeholder in raising, handling, reporting and recording appeals for the ultimate goal of meeting customer satisfaction and continual improvement.

Scope

The scope of this policy include all appeals raised by our clients including students for the services we provide.

Policy

1. A written record of all appeals is to be kept by Nbiz Infosol including all details of responses and resolutions using the Customer Complaint Form. For training/course related complaints, the Student Appeal Form shall be used. All appeals of students shall be raised by sending an email or hard copy letter of an appeal.    
2. Each complainant or person lodging an appeal may be accompanied and/or assisted by a support person at any relevant meeting.    
3. Nbiz Infosol shall maintain a log of all appeal in the log shall keep minutes or records of all appeals process.    
4. All appeals must be evaluated by Nbiz Team concerned for validity before taking actions and shall communicate results to the complaint via call or email, whichever is applicable.    
5. Decisions or outcomes of the appeals process shall be discussed by the concerned team and the Top Management and actions shall be implemented immediately to close the complaint or address the appeal.    
6. Nbiz Infosol shall ensure that all resources are provided to facilitate the implementation of actions to be implemented.    
7. Appeals are to be handled in the strictest of confidence. No Nbiz Infosol representative is to disclose information to any person without the permission of Nbiz Infosol Director.    
8. The person lodging an appeal is to be provided with feedback of the outcome, including details of the reasons for the outcome. His/her acceptance of the actions taken must be evident by an acceptance e-mail or by signing for acceptance in the Complaint Form.    
9. The handling of a appeal is to commence within 7 working days of the lodgment of the complaint or appeal and all reasonable measures are to be taken to finalize the process as soon as practicable, unless decisions needs to be waited from external parties such as accreditation or training partner.    
10. Appeals are to be considered on the basis of procedural fairness and lead to opportunities for improvement

Brief description

This process describes the approach of Nbiz Infosol in terms of handling appeals.

Purpose

The purpose of this procedure is to create and maintain a method of handling internal appeals received by Nbiz Infosol from its clients/ students. Scope This procedure is applicable to all appeals received from clients/ students. This includes all appeals raised by students for the training services we provide.

Procedure

1.Candidate appeals on assessment and verification decisions: If for any reason an applicant/ student does not agree with an Assessor’s decision of the assessment, then they have the right of appeal.    
2. The Applicant/ Student (Stage 1): Discuss the issue with one of the Quality Assurance and Verification Team of Nbiz Infosol within 7 days of being notified of the assessment decision.    
3. The Quality Assurance and Verification Team is below: General Manager Administrative Supervisor    
4. The Quality Assurance and Verification Team will acknowledged receipt of an appeal within 3 working days of receiving the appeal.    
5. If unresolved (Stage 2): Send your appeal to the Academic Director. This appeal must be in writing and be within 7 days of the Quality Assurance and Verification Team response to your appeal. Will attempt to find a solution with the Candidate/Assessor/Quality Assurance and Verification Team

Nbiz Infosol has established and implemented Refund Policy to provide a clear understanding for students on the criteria and conditions for allowing refund of fees and payments made.

Purpose

The purpose of the Refund Policy is to provide a general guideline for students and staff for refunding fees and payments made for trainings.

Scope

The scope of this policy includes all trainings rendered by Nbiz Infosol and shall be applicable to all students as well as the institute, provided that refund criteria and conditions are met.

Policy

Section 1: Refund policy applicable for Student    
1. Any student has the right to request for a refund of the fees/payment made provided that the following conditions are met:    
a. Change of training schedule by the institute and as such shall affect planned activities of the student.    
b. Emergency situations such as: Death of immediate family Serious illness of the student or immediate family member Loss of job Urgent travel outside UAE which return date cannot be determined The training has not yet formally started or the student is not yet registered to an accredited course or examination.    
c. In the event that Nbiz Infosol failed to conduct the training as mentioned at the contract.    
2. The refund shall be requested by the student by completing the Refund Request Form provided by the Admin. Staff of our institute, stating the complete details of the reason/s of the refund.    
3. If necessary, the student shall attach documents to support the request for refund. He/she is subject to produce such document if so required by the management.    
4. The Form must be duly approved by the Admin Supervisor or higher management before any refund process shall progress.    
5. The refund shall be paid at least three days from the date of request.    
6. Nbiz Infosol reserves the right to deduct 20% service charge/s from the total fees made.    
7. In the event that the student has already received training materials, and the said cannot be reused anymore for other students or has been lost, the total cost of the materials shall also be deducted from the amount to be refunded.    
8. The student shall acknowledge the full amount refunded to him/her by affixing his/her signature in the Refund Acknowledgement Section of the Refund Request Form. Hence, no future claims shall be accepted from the students. Section 2: Refund Policy applicable to Nbiz Infosol    
1. Nbiz Infosol has the right not to grant the refund request for the below situation.    
a. Student did not show up or not attended the agreed training schedule without valid reason.    
b. Student was not able to attend one training session and decided to withdraw from the training.    
c. Student fail to attend/ take the agreed schedule for examination. In the event that the student is not eligible for refund based on the above-mentioned criteria, the same shall be communicated to him/her in an email

Brief Description

This process describes how NBIZ Infosol defines a systematic approach toward Students Refund Process.

Purpose

The purpose of this procedure is to ensure that Request for Refund Process are properly managed.

Scope

The scope of this procedure includes all internal and external communication within NBIZ’s Refund Process including communication with students.

Procedure

1. The student shall raise a request for refund given that the reason for the request is included in the list of valid reasons stated at the NBIZ’s Refund Policy. The student requesting for a refund shall complete the Refund Request Form and submit with the supporting documents to the training coordinator.    
2. The Training Coordinator shall collect the Refund Request Form from the students and forward all with the supporting documents to the respective BDE.    
3. Nbiz’s Internal Team shall decide whether the refund request raised by the student is valid or not. Decision shall be based on the situations stated on the Refund Policy of Nbiz.    
4. The students with granted refund request form shall receive the refund amount with 20% deduction and shall collect it from NBIZ Office upon request of Training Coordinator

Nbiz Infosol has established, implemented and maintained Fire Safety Policy to protect employees, stakeholders and our facility from untoward incidents. The institute recognizes that all persons involved in its business activities must receive appropriate training on Fire Drill to provide awareness on the appropriate measures to undertake during fire emergencies The Fire Safety Policy, associated instructions and procedure shall be communicated to staff, students, clients, and visitors thorough posting them on strategic places, conducting Fire Safety Induction and Orientation, etc Purpose The purpose of the Fire Safety Policy and procedure is to provide guidelines to all employees and stakeholders on which actions to take to ensure safety in times of fire and other emergencies.

Scope

The scope of these policy and procedure include fire and all other emergencies that pose danger to the health and safety of employees and stakeholders and protection of our facilities.

General Policy

1. All employees, students, trainers, examinees and visitors are encouraged to read and comply with safety signage and instructions posted in strategic areas within the vicinity of Nbiz Infosol and the building.    
2. Smoking is strictly prohibited inside Nbiz premises. Smoking might be allowed in designated places of the building only.    
3. Fire extinguishers must always be readily available and accessible and shall only be used by a trained personnel.    
4. Should anyone observe any untoward incident/situation, it should be reported immediately to the reception in-charge/administrative Admin Supervisor or the management.    
5. In case of emergency, everyone must remain calm and shall follow instruction given by the authorized person of Nbiz Infosol.    
6. In case of fire, do the following: -Do not panic or run. -Stay calm. The Fire and Safety Team will assist and give instruction. -Evacuate the building immediately, following the team’s instruction. -Do not stop to collect personal belongings. -Do not use elevators. -Go directly to assembly area (Refer to Emergency Plan/Evacuation Plan).

1. The Health and Safety Coordinator of Nbiz Infosol appointed by the Management has the overall responsibility to plan, coordinate, communicate and record fire drill and safety induction activities.    
2. The Health and Safety Coordinator shall prepare a Fire Drill and Safety Induction Plan at the beginning of the year and shall seek approval of the top management. He/she should ensure that all resources are coordinated and made available to carry out the plan.    
3. All employees shall attend Fire Drill at least once a year. The Fire Drill shall be coordinated with the building owner or the assigned regulatory bodies.    
4. Safety Induction shall be conducted to employees once a month or as the need arises. Topics of inductions shall be identified based on the employee’s needs, legal requirements, new safety trends, etc.    
5. All students/participants of any training/course must undergo safety induction at the beginning of the course. For students/participants who are attending a course at Nbiz for more than three months, one Fire Drill shall be conducted for them.    
6. Examinees, visitors and other individuals who stays within Nbiz vicinity for a short period of time shall be advised by the receptionist to read safety instructions posted.    
7. The Fire Drill must be evaluated after delivery to determine awareness gained by the participants and effectiveness of the exercises.    
8. Records of Fire Drills and Safety Inductions (e.g., attendance sheets, reading/instructional materials, etc) shall be kept and filed by the Health and Safety Coordinator for references.

Nbiz Infosol upholds the highest level of Hygiene and Sanitation Policy within our premises and among our employees and stakeholders.

Purpose

The purpose of this policy is to provide guidelines to employees and stakeholders in maintaining hygiene and sanitation within our premises and facilities. This is to ensure health and safety of employees and orderliness of the working environment.

Scope

This policy includes all physical facilities of our institute, and is applicable to all employees and stakeholders engaged in our business activities. This policy also complies with our HSE Policy based on ISO 14001:2004 and OHSAS 18001:2007 international standards.

Policy

It is Nbiz Policy that all employees are expected to maintain personal hygiene and grooming at all times. The Management is committed toward a hygienically clean facility and to provide resources to comply with this policy. 1. The housekeeping staff in general, is in-charge of the housekeeping activities inside the premises of Nbiz Infosol. Cleaning shall be done daily in the morning and in the afternoon before leaving, or as the need arises. However, Nbiz believes that cleanliness is everyone’s responsibility. Thus, all employees are encourage to participate in maintaining sanitation and orderliness within the area of their responsibility.    
2. Managing the garbage is everyone’s responsibility. Garbage must be segregated accordingly and must be kept in the waste bins provided. Left over foods can only be kept in the garbage bin inside the kitchen.    
3. Used paper must be recycled as much as possible.    
4. To maintain cleanliness and orderliness of the working area, everyone is responsible to fix his/her own working space and the areas nearby.    
5. All boxes, unused equipment, materials, etc. shall be stored in the stock room only. Thus, blocking of passage ways, spaces between tables, etc. are strictly prohibited.    
6. Toilets must be kept clean and dried at all times.    
7. The kitchen must be kept clean and tidy at all times.    
8. Spillage of water from the dispenser or kettle must be avoided to prevent slips and other incidents.    
9. Every employee is responsible to wash the utensils he/she used and return them to the designated place.    
10. Doors of cabinets/cupboard/lockers must be closed at all times.    
11. Cleaning liquids/substances must be closed tightly after use and must be stored in a closed cabinet.    
12. Used cartridges of printers and photocopiers shall be packed properly and must be returned to the supplier for recycling.    
13. Should there be any housekeeping and sanitation concerns observed, it must be reported to the housekeeping staff for immediate action. Near Miss Report Form (refer to Nbiz Infosol IMS documents attached to the Governance Kit) or escalation to person incharge shall be used to communicate concerns.    
14. This policy must be communicated to all employees, students and visitors through bulletins, students’ orientation session, or through verbal instruction.    
15. Hygiene and sanitation concerns shall be included during Management Review Meeting or any other session suitable for continual improvement.

Our Trainee Code of Ethics discusses in detail the personal and academic conduct we expect you to fulfill with while studying with us, and accessing Nbiz Infosol’s Learning Management System and the institutes’ website

General Conduct

We expect you to behave honestly, ethically and responsibly in all dealings with us and your fellow students, following these principles:    
-When communicating, do not take situations personally. Deal on the situation not on the person;    
-Adhere and protect the self-confidence and esteem of self and others;    
-Adhere positive relationships with the instructor, staffs and fellow students;    
-Adhere a professional attitude and commitment towards learning;    
-Avoid the use of inappropriate language and behavior in any communication with the instructor, students and staffs;    
Students who don't follow these principles, based on the nature of their misconduct, may potentially be withdrawn from their course, and may incur financial penalties such as loss of enrolment and tuition fees.

Harassment

We won’t tolerate any harassment, discrimination, bullying or any conduct that has the purpose or effect of interfering with an individual’s study experience, or creating an intimidating, hostile, or offensive environment. This includes harassment, discriminations and bullying because of sex, race, national origin, religion, disability, sexuality or age, and includes both online and offline harassment. Examples of harassment, discriminations and bullying may include: -Using strength or power to pressure others by fear;    
-Behavior that intimidates, degrades or humiliates a person;    
-Aggression, threats, verbal abuse and behavior which is intended to punish; -Personality clashes, constant ‘put-downs’, and rudeness;    
-Persistent, unreasonable criticism of students or teachers    
-Student violence both physical and threatened against teachers    
-Jokes and comments about someone’s ethnicity, color and race -Pictures, posters, graffiti, electronic images which are offensive, obscene or objectionable    
-Such conduct, when experienced or observed, should be reported via our complaints process. We promptly investigate and respond to all complaints

Academic Conduct and Plagiarism

We expect you to maintain high standards of academic honesty and integrity, and consider the following to be examples of academic misconduct: -Attempts to cheat in assessment tasks;    
-Plagiarism, copying content from students or other sources;    
-Submitting work that’s not your own, or getting others to complete work;    
-Acting dishonestly in undertaking assessment tasks; and Assisting other students to do any of the above.    
We’ll conduct spot check reviews of submitted assessments to ensure that they’re authentic. We also reserve the right to re-check competency after assessments have been marked should it come to our attention that academic misconduct has occurred; this may include asking students to submit additional assessments.

Plagiarism

Plagiarism is the presentation and submission of another person’s work as your own. While you’re welcome to refer to other sources in your assessments, you must acknowledge the owner of the intellectual property by citing it properly. Plagiarism can involve the use of someone else's argument, even if their exact words are not used, paraphrasing another author's sentences to present them as your own, or using a quote without referencing it correctly. We take plagiarism very seriously, and all plagiarism will meet the following penalized accordingly. If you believe that fairness has not been applied or procedures have not been followed, you may access the complaints process

Online/ Mobile/ Email Communications

We expect you to use online communications, mobile and email appropriately. Examples of inappropriate use include chain email, virus hoaxes, spamming or content that is defamatory, sexually explicit, uses offensive language or is otherwise of an offensive nature.

Suspension and Cancellation

We have the right to suspend or cancel your enrolment due to: -Academic misconduct; -General misbehavior; -Failure to pay module fees; -Unsatisfactory course progress; If we suspend or cancel your course, you’ll be notified in writing. If you believe this decision was a result of procedural irregularities or factual errors, you may appeal this decision via our online complaints process within 20 days of being notified of your suspension or cancellation.