Customer Relationship Management CRM

Our Ration for the course : 4.7 Start Based on 32 users

Holistic training approach

3 day intense theoretical and practical training

Learn from industry experts

Name of Course	Scheduled Dates	Vanue	Registration Link
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Registration Now
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Registration Now
Customer Relationship Management (CRM)	To be determined	Cairo, Egypt	Registration Now
Customer Relationship Management (CRM)	To be determined	Manama, Bahrain	Registration Now
Customer Relationship Management (CRM)	To be determined	Dubai, UAE	Registration Now
Customer Relationship Management (CRM)	To be determined	Chennai, India	Registration Now
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Registration Now
Customer Relationship Management (CRM)	To be determined	Riyadh, Saudi Arabia	Registration Now
Customer Relationship Management (CRM)	To be determined	Muscat, Oman	Registration Now
Customer Relationship Management (CRM)	To be determined	Beirut, Lebanon	Registration Now
Customer Relationship Management (CRM)	To be determined	Kuwait City, Kuwait	Registration Now
Customer Relationship Management (CRM)	To be determined	Baghdad, Iraq	Registration Now
Customer Relationship Management (CRM)	To be determined	Jeddah, Suadi Arabia	Registration Now
Customer Relationship Management (CRM)	To be determined	Customer Relationship Management	Registration Now

Introduction

Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future. Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? CRM is the answer. Customer Relationship Management, a strategy that leverages very advanced technologies.

Course Objectives

Identify how an organization must change to adopt a Customer Relationship Management (CRM) strategy and the impact it will have on the organization’s people, processes, and supporting technologies.
Identify and describe current CRM-related business practices: industry standards, leaders in CRM adoption, current process and technology options.
Identify and interpret metrics to describe, analyze, and predict the behavior of customers and to address their needs more effectively through the use of integrated information and supporting technology.
Use CRM software for typical CRM processes: contact and opportunity management, sales process management, service delivery, campaign management, centralized knowledge management repository, and reporting Define and categorize the business needs that are best met by the creation of a data warehouse.
Determine the data mining techniques most relevant to an organization’s business need and operational feasibility. Use analytical techniques for reporting, structured analysis, and ad-hoc query.

Duration & Learning Level

Learning Level:

Duration:

CRM Dependencies

Changing Role of CRM
Obstacles in CRM Success
Internet’s Influence on CRM
CRM and Globalization
Major CRM Packages

CRM Solutions Map

CRM Solutions Map: Marketing Solutions
CRM Solutions Map: Sales Solutions
CRM Solutions Map: Services
CRM Solutions Map: Analytics

Three Aspects of CRM

CRM Value Pyramid
CRM Components
CRM Drivers

Introduction

Customer Relationship Management
Evolution of CRM
Goals of a CRM Strategy

Exam & Certificate

Upon completion of the training, participants will be provided a Certificate of Completion / Attendance.

Target Group

Sales Service Manager
Finance Managers / Analysts
Product, Brand, e-marketing and Advertising Managers
Marketing, Sales, Strategy and Operations Managers
General and Service industry; banks, healthcare, education

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