Project Overview

Quality management system is a continuous process that involves implementation, maintenance and improvement. Over the years, the best practices and management systems have remained consistent in the oil and gas industry, but to ensure the production and delivery of high quality products, systems and solutions have to be evolved and reinvented, as far as the oil and gas (O&G) industry is concerned, the standards and heavily regulated processes are a challenge faced by the stakeholders. There is an increasing need for compliance with regulations to ensure safety, health and environmental stewardship. Audits are a critical quality management function and not just a set of checklists. Based on this audit, corrective actions have to follow. It is when both these functions work together dynamically that we get extremely good results for the organization, based on the QMS Software platform. The two functions can be integrated seamlessly and automated too, for more efficiency. Some of the areas where the two functions work together can be seen in notifications and reminders, which are generated to see that right from the starting of an audit, the process reaches to the corrective actions stage.

Organizational Background

The Company performes activities in the course of Onshore / Offshore Oil and Gas Fields, Facilities Services, Wholesale and trading, Geological and Geophysical Consultancy, Studies and Researches, Work measurement and Space and Companies Representation shall be in accordance with the contract document requirements and the governing national and international standards, codes, regulations and with the company's Quality Management System.The company expertises in innovative designs that combined aesthetic beauty, proper implementation and a strong of devoted team. Our reputation is unquestionable with an increasing clientele. Thanks to our long relationships with our clients.The vision of the company is to emerge as a leading and vital player in the UAE market, by providing niche solutions and services to all kind of domains, like International, Fast Growing Companies, Government Departments etc., and to celebrate healthy relationships achieved.”

Challenges faced by the Organization

The company faced their challenges in regard to supplier delays leading to unhappy customers
evalutation of suppliers was not a regualr practice and depended on monopoly of a single supplier
Document Control and Process flow was not well distinguised in their organization. 

Actions taken to address the Issue

•  Progress on the IMS Objectives & Policy Achievements.
•  Process Conformance and Product/Service Conformity.
•  Non-Conformance Reports and Corrective Actions.
•  Preventive Plans.
•  Follow up actions from previous Management Review Meetings.
•  Changes on the IMS documentations.
•  Recommendation for improvements.
•  Training needs and plan for quality
•  Results of latest third party surveillance.
•  Audit results (internal and external audits).
•  Customer feedback
•  Scorecard
•  Recommendations for improvement
•  ISO 9001 training course
•  Risk Assessment
•  IMS certification
•  Process improvement solution

Outcome and Opportunities upon Implementation  

The company upon implementation of the 9001:2018 standard have achieved the following
Have evaluated  their suppliers, analyzed and shortlised quality supplier maintaining quality in the entire process
Due to the risk assessment, they could reduce their delay and deliveries were on time maintaining customer satisfaction
Pre qualification for various tenders, due to implementation of the 9001:2015 standard in the organization
Client feedback was monitered and actions were taken for negative feedback, allowing the company to maintain customer satisfaction and understanding the needs and expectations of the client.