MCDST-Microsoft Certified Desktop Support Techinician
Our Ration for the course : 4.7 Start Based on 24 users
Configuring Application Security
Configuring and Troubleshooting Connectivity for
Configuring and Troubleshooting Hardware Devices and Drivers
Troubleshooting network protocols and services
Windows Installation and Configuration settings
Configuring and troubleshooting office applications
| Name of Course | Scheduled Dates | Vanue | Registration Link |
|---|---|---|---|
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Abu Dhabi, UAE | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Chennai, India | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Manama, Bahrain | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Dubai, UAE | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Chennai, India | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Abu Dhabi, UAE | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Tehran, Iran | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Kuwait City, Kuwait | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Cairo, Egypt | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Beirut, Lebanon | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Jeddah, Suadi Arabia | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Muscat, Oman | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Riyadh, Saudi Arabia | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Doha, Qatar | Registration Now |
| MCDST-Microsoft Certified Desktop Support Techinician | To be determined | Cairo, Egypt | Registration Now |
The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. The desktop support technician role helps end-users be more productive with Microsoft Windows and Microsoft Office. For individuals who are ready to begin a successful career path and take advantage of job market opportunities, the MCDST certification puts them on the right track to get a job that meets increasing support services demand. The MCDST also counts as the elective for the MCSA.
After taking the course the participant will be able to :
- Configure and troubleshoot Office applications
- Troubleshoot Network Protocols and Services
- Configure and Troubleshoot the Desktop and User Environments
- Configure and Troubleshoot Hardware Devices and Drivers
- Manage and Troubleshooting Access to Resources
- Resolve Issues Related to Usability
- Resolve Issues Related to Application Customization
Day 1
- Identifying and resolving desktop application issues
- Resolving software installation
- Installation permissions
- Local administratior requirements
- License restrictions
- Software Failures escalations
Day 2
- Troubleshooting logons issues
- Troubleshooting network connectivity issues
- Troubleshooting Domain Names Issues
Day 3
- Identifying and troubleshooting performance issues
- Identifying and troubleshooting software and hardware failure issues
Day 4
- Troubleshoting wired and wireless connectivity failures
- Troubleshoot Remote Desktop problems
- Resolving security issues
- software updates
Day 5
- Bring it all together
- Practice session
- Exam
To earn the MCDST certification, you must pass both of the following exams, in any order:
- Exam 70 - 271 : Supporting Users and Troubleshooting a Windows XP Operating System
- Exam 70 - 272 : Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System
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Technical Support
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PC Support Specialist
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Help Desk Support
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End User Support
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Desktop Support
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Technical Support Representative
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Another method is to fill a Request a call back form provided in each Training/Course pages.
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