ITIL Intermediate RCV - Release Control & Validation

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Change Management inclusive of its design strategy, components, activities, roles and  operation including its organizational structure and the interfaces with other processes
• A  measurement model and the metrics that would be used to support Change Management within RCV practices
• The benefits and business value that can be gained from Change Management

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Asset and Configuration
• Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
• A measurement model and the metrics that would be used to support Service Asset  and Configuration Management within RCV practices
• The benefits and business value that can be gained from Service Asset and Configuration Management

Bloom’s Level 4 Objectives –Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for SVT process inclusive of its design strategy, components, activities, roles and operation including its organizational structure as  well and the interfaces with other processes
• SVT testing perspectives (e.g. Test requirement, conditions, environments,  data, etc.) and how these test components are used to ensure service quality
• The benefits and business value that can be gained from SVT as related to RCV

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Release and  Deployment
• Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
• The Release and Deployment model and related activities (e.g. design, planning,  build, pilots, test, transfer, deployment, retirement, etc.) and how these activities ensure service quality
• The benefits and business value that can be gained from Release and Deployment Management

Bloom’s Level 4 Objectives –Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Request  Fulfillment inclusive of its design strategy, components, activities, roles and operation including its organizational structure and  the interfaces with other processes (e.g. Incident and Release)
• The Request Fulfillment model and related activities (e.g. effectiveness of designs, changes, performance, etc.) and provide  examples of how these activities help to ensure Quality Service within RCV

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Evaluation inclusive of its design strategy, components, activities, roles and operation including its organizational structure and  the interfaces with other processes
• The Evaluation model and related activities (e.g.  Effectiveness of designs, changes, performance, etc.) and how these activities  help to ensure service quality

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The end-to-end process flow for Knowledge Management inclusive of its design strategy, components, activities, roles and  operation including its organizational structure and the interfaces with other processes (e.g. CSI processes)
• The Knowledge Management model and  related activities (e.g. DIKW, stakeholder management, metrics, etc.) and how these activities help to ensure service quality
• The benefits and business value that can be gained from Knowledge Management

Bloom’s Level 2 Objectives –Full understanding of RCV terms and core concepts

• The concept of Service Management as a practice and how it delivers value to customers and the business
• The underpinning processes and functions that support the Service Lifecycle
• What makes up the Service Capability RCV  cluster (i.e. which stages  of the Service  Lifecycle contribute to this capability and how they interact) and its specific focus on Service Transition.

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The roles and responsibilities related to Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Evaluation, and Knowledge Management. Where and how these are used, as well as, how they fit within the Service Transition organization

Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships

• The technology requirements for Service Management tools, where how these would be used within RCV for process  implementation (e.g. Knowledge Management and Service Asset and Configuration Management).
• The need and benefits of tools that support  Service Transition as related to RCV Implementing processes including planning and managing Change, Service Operation,  project management, risk management, and staff considerations.
• What best practices such as the “Deming  Cycle” should be used in order to alleviate challenges and risks when implementing Service Management technologies.