ITIL® v3 Foundation 2011

Our Ration for the course : 4.8 Start Based on 39 users

claim 16 PDUs

access to sample exams

gain knowledge of internationally recognized best practice of IT Service Management

enable delegates to understand the disciplines and processes in service management delivery

2 day extensive training

Online training material

Name of Course	Scheduled Dates	Vanue	Registration Link
ITIL V3 Foundation	To be determined	Beirut, Lebanon	Registration Now
ITIL V3 Foundation	To be determined	NBIZ Infosol Abu Dhabi, UAE	Registration Now
ITIL V3 Foundation	To be determined	Tehran, Iran	Registration Now
ITIL V3 Foundation	To be determined	Baghdad, Iraq	Registration Now
ITIL V3 Foundation	To be determined	Doha, Qatar	Registration Now
ITIL V3 Foundation	To be determined	Nbiz Infosol Abu Dhabi, UAE	Registration Now
ITIL V3 Foundation	To be determined	Dubai, UAE	Registration Now
ITIL V3 Foundation	To be determined	Chennai, india	Registration Now
ITIL V3 Foundation	To be determined	Muscat, Oman	Registration Now
ITIL V3 Foundation	To be determined	Riyadh, Saudi Arabia	Registration Now
ITIL V3 Foundation	To be determined	Nbiz Infosol Abu Dhabi, UAE	Registration Now
ITIL V3 Foundation	To be determined	Tehran, Iran	Registration Now
ITIL V3 Foundation	To be determined	Baghdad, Iraq	Registration Now
ITIL V3 Foundation	To be determined	Dubai, UAE	Registration Now
ITIL V3 Foundation	To be determined	Kuwait City, Kuwait	Registration Now
ITIL V3 Foundation	To be determined	NBIZ Infosol Abu Dhabi, UAE	Registration Now
ITIL V3 Foundation	To be determined	Chennai, India	Registration Now
ITIL V3 Foundation	To be determined	Doha, Qatar	Registration Now
ITIL V3 Foundation	To be determined	Kuwait CIty	Registration Now
ITIL V3 Foundation	To be determined	Cairo, Egypt	Registration Now
ITIL V3 Foundation	To be determined	Tehran, Iran	Registration Now
ITIL V3 Foundation	To be determined	Alexandria, Egypt	Registration Now
ITIL V3 Foundation	To be determined	Beirut, Lebanon	Registration Now
ITIL V3 Foundation	To be determined	Chennai, India	Registration Now
ITIL V3 Foundation	To be determined	Manama, Bahrain	Registration Now
ITIL V3 Foundation	To be determined	Baghdad, Iraq	Registration Now
ITIL V3 Foundation	To be determined	Jeddah, Saudi Arabia	Registration Now
ITIL V3 Foundation	To be determined	Abu Dhabi, UAE	Registration Now

Introduction

ITIL V3 Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the ITIL V3 Foundation course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts, and the core principles of ITIL® v3 practices for Service Management. Delegates should have an understanding of service management; however knowledge of ITIL® is not required. Nbiz Infosol provides ITIL V3 Foundation courses in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain, and other areas.

ITIL 4 is the latest edition of ITIL, was published in February 2019.

Course Objectives

This course introduces the key concepts of each ITIL v3 function, process and lifecycle stage. By the end of this course, the participants will be able to identify:

The stages and processes within the Service Lifecycle
Business value of implementing each process in an organization
Objectives and basic concepts related to each process
Activities and roles involved in each process
Relationship of each process to other processes
Terminology, techniques and practical approaches

This course will also help the delegates to:

Discover a plan to improve IT service quality and reduce costs.
Be able to align IT services to business objectives.
Understand the activities of the ten (+2) ITIL processes and how they interact with each other.
Learn how to improve customer focus and cost effectiveness

Duration & Learning Level

Learning Level:

Advanced

Duration:

2 days

Service Management as a practice

Define Service
Comprehend and Explain the concept of Service Management as a practice

The Service Life cycle

Understand the service life cycle
Explain the objectives and business value for each phase of the life cycle

Service Strategy

Service Portfolio
Financial Management
Demand Management
Service Models
Service Owners

Service Design

Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Security Management
Supplier Management
Design Management

Service Transition

Change Management
Release and Deployment Management
Service Asset and Configuration Management
Service "V" Model

Service Operation

Incident Management
Problem Management
Event Management
Request Fulfillment
Access Management
Service Desk and IT Operations Management

Continual Service Improvement

7 step Improvement Process
PDCA - Plan Do Check and Act
Continual Service Improvement Model

Exam & Certificate

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service life cycle, including the links between life cycle stages, the processes used and their contribution to service management practices. This is taken as an ONLINE examination and is comprised of 40 multiple choice questions.

Target Group

Service Management Contractors
Service Management Consultants
Business Managers
Chief Information Officers
IT Directors and Managers
IT Service Providers
Business Process Owners

1. How do I enroll/register for the training course?

To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages. The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: https://nbizinfosol.twtests.co.in/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.