ITIL MALC- Managing Across The Life Cycle

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ITIL Intermediate MALC Sample Test Papers

Course Completion Certificate

30 PDUs offered

ITIL® MALC Exam Fee Included

Approved Courseware

Name of Course	Scheduled Dates	Vanue	Registration Link
ITIL Expert Track	To be determined	Tehran, Iran	Registration Now
ITIL Expert Track	To be determined	Abu Dhabi, UAE (weekends)	Registration Now
ITIL Expert Track	To be determined	Beirut, Lebanon	Registration Now
ITIL Expert Track	To be determined	Alexandria, Egypt	Registration Now
ITIL Expert Track	To be determined	Kuwait City, Kuwait	Registration Now
ITIL Expert Track	To be determined	Baghdad, Iraq	Registration Now
ITIL Expert Track	To be determined	Dubai, UAE	Registration Now
ITIL Expert Track	To be determined	Riyadh, Saudi Arabia	Registration Now
ITIL Expert Track	To be determined	Doha, Qatar	Registration Now
ITIL Expert Track	To be determined	Manama, Bahrain	Registration Now
ITIL Expert Track	To be determined	Chennai, India	Registration Now
ITIL Expert Track	To be determined	Abu Dhabi, UAE (weekends)	Registration Now
ITIL Expert Track	To be determined	Jeddah, Saudi Arabia	Registration Now

Introduction

The Managing Across the Life cycle Certificate is the final module of the Service Life cycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course Immerses learners in the contents of the ITIL Publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Course includes the opportunity to take the exam at the end of class, and if necessary, Fast Lane will provide you with a free re-take.

Course Objectives

At the end of this course, the learner will gain Competencies in:

Introduction to IT Service Management business and managerial issues
Managing the planning and implementation of IT Service Management.
Management of strategic change
Risk management
Understanding organizational challenges
Service assessment
Understanding complementary industry Guidance

Duration & Learning Level

Learning Level:

Advanced

Duration:

3 days

Introduction

Life cycle Positioning and Transition
Difference between Open-Loop and Closed-Loop Systems
Complex Monitor Control Loops
ITSM Monitor Control Loops
Relationship between Business and IT
Achieving Business Value with People, Processes, and Functions
Achieving Business Value with Supplier
Relationships and Technology Alignment

Management of strategic change

Purpose and Objectives
The Challenge of Value Creation
Critical Components of Lifecycle Risk Management
Business Benefits
Determining Benefits Realization
Determining Value of Investment and Return on Investment for Business
Determining Variable Cost Dynamics
Alignment of Business Policy, Future Direction, and
Demand Management
Alignment with the Service Portfolio and Service Catalogue Management
Planning and Defining Scope
Resource and Capability Planning
Design Awareness and Delivery Model Choices
Service Assets and Strategic Assets
Budgeting, Costing, and Service Assets
Controlling Quality
Quality Opportunities
Intangible and Measureable Benefits
Strategic Influencing
Defining Awareness Communication Activities
People Education and Knowledge Transfer Management
Customer Liaison
Business Relationship Management
Service Structure, Value Nets, and Value Chains
Termination and Retirement of Services

Risk Management

Purpose and Objectives
Challenges, CSFs, and Risks Associated with Service Management
Risk Identification
Risk Evaluation – CFIA, FTA, BIA, SFA, Risk
Analysis, and Management
Corrective Action
Controlling Risk
Transfer of Risks
Service Provider Risks
Contract Risks
Design Risks
Operational Risks
Market Risks

Managing the Planning and Implementation of IT Service Management

Purpose and Objectives
Plan, Do, Check, and Act Activities, Including the Aspects and 4 Ps of Strategy
Policy Considerations
Strategy Considerations
Design Considerations
Transition Considerations
Directing
Value of Achieving Business Goals by Guiding,
Leading, and Monitoring
Controlling and Evaluating
Value of Verifying and Using Feedback to Control the Lifecycle
Organizational Form and Design
Communication, Coordination, and Control

Understanding Organizational Challenges

Purpose and Objectives
Organizational Maturity
Organizational Transition
Organizational Structure
Knowledge Management and Information Security
Governance
Balance in Service Operations

Service Assessment

Purpose and Objectives
Value of Measuring
Why We Measure
What to Measure
Value of Monitoring
What to Monitor
Reporting
Value of Bench marking
Service Portfolio Assessment across the Lifecycle
Assessment of Achievements
Corrective Action
Business Perspectives and Improvements

Understanding Complementary Industry Guidance and Tool Strategies

Control Objective for Information and Related Technology
ISO/IEC 20000
Capability Maturity Model Integration
The Balanced Scorecard
Quality Management 343
The OSI Framework
Annuity
The Service Management Maturity Framework
Six Sigma
Project Management
Total Quality Management
The Management Governance Framework
Tool Strategies

Exam & Certificate

To be eligible for the ITIL^® Managing Across the Life cycle certification, candidates have to fulfill the following requirements:

At least 30 contact hours for this syllabus as part of a formal, approved training course/scheme.
Must have two (2) credits from the ITIL^® Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
Holders of ITIL^® Expert certificate in IT service management are also eligible.

Target Group

IT Development practitioners
IT Operations practitioners
IT Professionals
IT Supervisors
Chief Information Officers
IT Managers
Individuals seeking the ITIL Expert in IT Service Management certificate

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