ITIL® 4 Foundation Course

Our Ration for the course : 4.7 Start Based on 56 users

Soft Copy of Training Materials and Handouts (can be accessed 24/7 through NBIZ LMS)

Gain knowledge of the best practices of the IT Service Management

Pre-Assessment and Post-Assessment

Completion Certificate with number of days specified

2 Days Extensive Training

Mock Exam

Name of Course	Scheduled Dates	Vanue	Registration Link
ITIL® V4 Foundation	To be determined	Nbiz Infosol	Registration Now

Introduction

Being ITIL V4 Foundation certified enables candidates to have an end-to-end model of operation for creating, delivering, and improving continuously on the technology-enabled product and services. Nbiz Infosol provides ITIL V4 Foundation courses in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain, and other areas.

Course Objectives

We enlighten candidates with the understanding of

A comprehensive approach to the facilitation of creating value to the customers and other stakeholders in the form of products and services
The guiding principles of ITIL V4
The four features of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important in delivering business value
How ITIL practices described in ITIL V4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated into different areas of service management and IT, from demand to value.

Duration & Learning Level

Learning Level:

Intermediate

Duration:

2 days

Key concepts of Service Management

Defining

Service
Utility
Warranty
Customer
User
Sponsor

Adding and creating value via services

Cost
Value
Organization
Outcome
Output
Risk
Utility
Warranty

Key practices of ITIL 4 Foundation

Information security management
Relationship management
Supplier management
IT asset management
Monitoring and event management

Service Design

ITIL Management Professional
ITIL Strategic leader

Service Transition

Transition Planning and Support
Knowledge Management
Service Asset and Configuration Management
Change Management and Evaluation
Release and Deployment Management
Service Validation and Testing

Service Operation

Incident Management
Problem Management
Event Management
Request Fulfillment
Access Management
Service Desk and IT Operations Management

Continual Service Improvement

Continual improvement which incorporates: -

The continual improvement model
Change control
Incident management
Problem management
Service request management
Service desk
Service level management

ITIL Foundation exam format

The certification can help:

Multiple choice questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Clos
Anyone who requires a basic understanding of the ITIL framework
Anyone who wants to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL
ed book

Target Group

Business Process Owners
Service Management Contractors
Service Management Consultants
Business Managers
Chief Information Officers
IT Directors and Managers
IT Service Providers

1. How do I enroll/register for the training course?

To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages. The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: https://nbizinfosol.twtests.co.in/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.

2. What will I get along with this training?

We are providing course materials during training and completion certificate after succesful training.

3. Do I need to fill up a registration form?

Yes. you can fill the registration form avaialble in the website or you can directly call us to enroll the course.Our executives will guide you to do further steps.

4. Does the course fees include the examination fee as well?

Based upon the course you are enrolling, we will charge the exam fee . We will give you the details of course fee and exam fee anytime to clear it.

5. Do you provide any course completion certificate?

Yes. We are providing the Course completion certificate for all courses we are providing.

6. Do you provide assistance for the exam appliation process?

Yes. We will provide assistance and support to apply for any exam.

7. What is the mode of payment?

Two types of payment available:

1. Visit our office and pay direct,You are always welcome to Nbizinfosol.
2. We are providing online payment via paypal payment gateway.Based upon your request we will provide the link to access the payment page.